Frequently Asked Questions
Categories:
What To Do In The Event Of An Accident | Towing | Rental Cars | Estimates |Repair Process | Insurance | Payments | Post-Repair Care
What To Do In The Event Of An Accident
1. SAFETY FIRST
If possible, move your vehicle out of traffic and turn on its flashers. Put out warning triangles or flares if you have them. Then stand a safe distance away while you talk to other drivers or wait for help.
2. ARE YOU INJURED?
Double-check yourself and others around you to make sure no one is hurt. Even a fender bender might have caused an injury that’s not noticeable right away. Summon medical help if there is any doubt.
3. CALL THE AUTHORITIES
Call the police, especially if there has been substantial damage or anyone is injured or acting confrontational. Ask for the investigating officer’s name and contact information, and for the accident report number so that you can follow up.
4. EXCHANGE INFORMATION
Obtain the name, address, phone number, drivers license number, plate number, and insurance information of any other drivers involved in the accident, along with the names of anyone with injuries and any witnesses. But don’t argue over who is at fault or admit blame.
5. RECORD THE SCENE
If possible, take photos of the scene (a cell-phone camera can come in handy) or draw a diagram showing the cars’ positions. Contact your insurer right away.
6. CALL LEE’S GARAGE
After recording the scene, call Lee’s Garage, Inc. and we will guide you through the next steps of getting your vehicle repaired quickly and safely.
Towing
Yes! Give LGI Towing a call during business hours (732-222-3644) and we will get everything set up for you. If you need a tow after our business hours call Central Towing (732-530-4041) and tell them you’re having your vehicle repaired at Lee’s Garage, Inc.
Rental Cars
Estimates
We offer all estimates free of charge and appreciate you making an appointment so we can guarantee the time it requires to make you feel comfortable in your decision to let us repair your vehicle. Use the link below to start the estimate process.
• Click Here to Start Your Free Mobile EstimateIf you would prefer to bring your vehicle in, please contact us at any of our locations and make an appointment.
The Repair Process
There are three types of parts that can be used and if you go through insurance it will be determined through your company’s policy. By law, a vehicle five years within the year it was manufactured must use OEM or Reconditioned parts on the vehicle. If your vehicle is more than five years old it is possible to use Aftermarket or Salvage parts. Your insurance company will tell us which to use.
OEM (Original Equipment Manufacturer) Parts: These are brand new parts directly from the manufacturer of your vehicle. They are the most expensive and contain a warranty if any problems should arise. These are the parts used for any certified collision repair we offer.
Reconditioned Parts: These are OEM parts that have been damaged and repaired back to factory specifications.
Aftermarket Parts: These are new parts that are developed by a company other than your vehicle’s manufacturer. These are similar to OEM parts and still carry a warranty but are generally cheaper. Many aftermarket parts carry a certification by CAPA which helps ensure the integrity and basic quality of the part. If a situation arises where the part does not align properly or appear identical to the original part then it will be returned and a different part type will be used. Lee’s Garage always puts the safety and condition of your vehicle ahead of price. You can rest easy knowing we will not place aftermarket parts on your vehicle in order to achieve an inexpensive repair.
Salvage Parts: These are used OEM parts usually taken off totaled vehicles from a salvage yard. This is generally the cheapest option.
Insurance
Payments
Post-Repair Care
For the first 30 days we suggest that you:
• Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface.
• Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
• Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
• Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
• Do not scrape ice or snow from the newly painted surface.
For the first 90 days we suggest that you:
• Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.